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My commitment is to ensure a smooth and satisfactory experience for all orders. If you have any questions or issues with your order, please contact orders@paintedgospel.com

1. Digital Products:

- Our primary offerings are digital print downloads. Since these are digital files, there is no physical shipping involved. After purchase, you will receive an email with a link to download your artwork immediately.

2. Physical Prints:

- For customers who order physical prints on www.paintedgospel.com, my shipping process is straightforward and efficient. Please note the following:

Processing Time: Orders are typically processed within 3-5 business days.

Shipping Time: Once processed, shipping within the United States takes approximately 3-7 business days. International shipping times vary by location but generally take between 7-21 business days.

Carriers: We use reputable carriers like USPS, FedEx, and UPS. The choice of carrier depends on the size and destination of the shipment.

Shipping Costs: Shipping costs are calculated based on the size of the order and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Tracking Information:

- Upon dispatch of your order, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

4. International Shipping:

- We offer international shipping. Please be aware that international customers are responsible for any customs, duties, or tax fees that may apply. These fees are not included in our shipping charges.

5. Damaged or Lost Orders:

- In the rare event that your order arrives damaged or is lost during transit, please contact me immediately at orders@paintedgospel.com. I will work with you to resolve the issue, either through a replacement or a refund.

6. Returns and Exchanges:

Given the nature of our digital products, I do not offer returns or exchanges on digital print downloads . For physical prints, returns or exchanges can be made within 14 days of receiving your order, provided the items are in their original condition. Shipping costs for returns are the responsibility of the customer.

7. Customer Service:

I am here to help you with any questions or concerns regarding your order. Please feel free to reach out to me at orders@paintedgospel.com

Thank you for choosing my art. I am honored to share my artwork with you and I am committed to ensuring that you have an uplifting experience with every purchase.